IT outsourcing and infrastructure management
This service is designed for companies without their own IT department, as well as for companies whose in-house IT staff need expert support and extra capacity.
We take over the operation of servers, networks and workstations within the scope and response times defined in the SLA.
What the service includes
- Server and virtualisation managementOperation of physical and virtual servers, performance monitoring and capacity planning.
- Workstation managementPreparation and deployment of computers, standardised configuration and a register of devices and licences.
- Proactive monitoringMonitoring of service availability, disk capacity, backup status and security events, so problems are resolved before they affect users.
- Patch managementScheduled, controlled deployment of operating system and application patches.
- User helpdeskA single point of contact for requests, resolved remotely over a secure connection or on site.
- Active Directory and accessManagement of users, groups, policies and permissions, including when employees join and leave.
- Documentation and regular reportingUp-to-date documentation of your environment and an overview of resolved requests and recommended changes.
Benefits for your business
Predictable costs
Ongoing management is agreed in advance, so you can build your IT costs into the budget.
Business continuity
Monitoring and scheduled maintenance reduce the number of unplanned outages.
Broader know-how
Your company gains access to the skills of a whole team instead of depending on a single person.
Clear responsibility
The scope of services, priorities and response times are contractually defined in the SLA.
How we work together
Audit and inventory
We map your devices, licences, access rights, backups and security.
Proposed scope and SLA
We propose the scope of management and the SLA parameters and prepare a quote.
Handover
We take over documentation and access rights and assume management step by step with minimal impact on operations.
Operation and review
We manage your environment under the SLA and regularly review its status and your future needs.
Related services
Areas closely connected to this service.
Computer and cybersecurity
Security policies, endpoint protection, firewalls and network segmentation. Regular audits and vulnerability testing help uncover weak spots before an attacker can exploit them. We help you implement the technical measures required by the Slovak Cybersecurity Act (NIS2).
Learn more
Backup and Disaster Recovery
A backup strategy based on the 3-2-1 rule with an off-site copy, both on-premise and in the cloud. A disaster recovery plan with RTO/RPO defined in the SLA and regularly verified restores. Protection against data loss from hardware failure, ransomware or human error.
Learn more
IT hardware servicing and maintenance
Diagnostics, repairs and preventive maintenance of computers, laptops, servers and network devices. Depending on the fault, we work remotely or on site to keep downtime to a minimum.
Learn moreConsidering outsourcing your IT management?
Tell us about your current environment and expectations. We will propose the scope of management and the SLA parameters.
No-obligation consultation