IT hardware servicing and maintenance
This service is designed for companies that need to fix a faulty computer, server or network device and want their equipment to work reliably throughout its entire lifetime.
Depending on the fault, we work remotely or on site to keep downtime to a minimum.
What the service includes
- Fault diagnosticsIdentifying the cause of both hardware and software problems.
- Computer, laptop and server repairsComponent replacement, repairs and operating system reinstallation.
- Network device servicingDiagnostics and replacement of switches, routers and access points.
- Preventive maintenanceDisk and hardware health checks, cleaning and firmware updates.
- Remote supportSoftware issues resolved over a secure connection, without waiting for a call-out.
- On-site visitsFor hardware faults and device replacements.
- New device setupInstallation, configuration and data transfer from the old device.
Benefits for your business
Less downtime
Fast diagnostics and the choice between remote support and an on-site visit.
Longer equipment life
Preventive maintenance reduces the number of failures.
Planned replacement
Timely replacement recommendations let you spread costs over time.
One point of contact
Servicing of computers, servers and the network from a single provider.
How we work together
Reporting a request
We take requests by phone, by email or via the helpdesk.
Diagnostics and proposed solution
We identify the cause and explain the approach and costs before carrying out any repair.
Repair
We carry out the repair remotely or on site – for contract clients within the SLA response times.
Maintenance and recommendations
We propose preventive measures and an equipment replacement plan.
Related services
Areas closely connected to this service.
IT outsourcing and infrastructure management
Operation of servers, networks and workstations within the scope and response times defined in the SLA. Proactive monitoring, patch management, a user helpdesk and Active Directory administration. Predictable costs without having to build an in-house IT department.
Learn more
Network services and structured cabling
Design and installation of copper and fibre-optic cabling (LAN, WAN, FTTx), including certification testing and documentation. Configuration of switches, routers and business Wi-Fi with traffic segmentation. A network sized for today's load and for your future growth.
Learn more
Backup and Disaster Recovery
A backup strategy based on the 3-2-1 rule with an off-site copy, both on-premise and in the cloud. A disaster recovery plan with RTO/RPO defined in the SLA and regularly verified restores. Protection against data loss from hardware failure, ransomware or human error.
Learn moreNeed your IT equipment serviced?
Describe the problem. We will tell you whether we can fix it remotely or need to come on site.
No-obligation consultation