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We start with an audit of your current setup: an inventory of devices, licences and access rights, and a check of backups and security. Based on this, we propose the scope of management and the SLA parameters. We then take over the documentation and access rights and assume management step by step, making sure your operations run smoothly throughout.

The SLA defines the scope of managed systems, support hours, response times by request severity and how requests are reported. We set the parameters according to how much downtime your operations can afford.

Yes, with the technical side: IT risk analysis, access control, backup and recovery, patch management, event logging and documentation of security measures. We recommend that you also consult a legal adviser on whether your company is subject to obligations under the Slovak Cybersecurity Act.

Ongoing management depends on the size of your environment and the chosen SLA parameters, and is agreed in advance. Projects and hardware deliveries are quoted separately. This means you can plan your IT costs in your budget.

Remote access takes place over a secure, encrypted connection, and login credentials are managed under strict control. We apply multi-factor authentication, the principle of least privilege and regular updates. The processing of personal data is governed by a GDPR-compliant contract.

It depends on your availability, security and performance requirements, as well as your cost structure. The cloud offers flexibility and operating costs instead of a one-off investment, while your own servers give you more control under a stable workload. A hybrid model is often the best fit; we will prepare a recommendation based on an analysis.